Did you expect to be paying later? I've never heard of a store that will charge you only when you get what you purchased, Unless it's a C.O.D.

What's the shipping time posted on the website? How far does the stuff have to travel?

 

I'm fairly suspicious about dealing with them. Their website seems to be unavailable about half the time I try to log into it.

 

not sure about their online stuff as they are only about 25 mins from me so i hit up the store every so often when in the area. Its loaded with stuff and I know they sell a fair amount online, they are always helpful when im in.. cant complain

 

Did you expect to be paying later? I've never heard of a store that will charge you only when you get what you purchased, Unless it's a C.O.D.

What's the shipping time posted on the website? How far does the stuff have to travel?

I order from stewmac , and lmii and others and they ALWAYS charge at shipping time, but now nothing has been ship and i am still charge.Usually ,when i go shopping , i pay when i leave the store, no....

I could live with that, but i phone in and got no answer and a brush off.
I did order a nova delay about 9 month ago , and got it no problem , it was here in 4 days.

Will phone them Today again. Should maybe get things moving

 

I've always had good luck ordering from them.. usually have the item the next day. (but everything i've always ordered has been in stock.. if for some reason it isn't I don't order it.. i've heard a lot of back order nightmares)

 

I've never had a problem with LA Music. Service has always been first class with excellent delivery times. I always ask if the item is in stock before I buy though.

 

What makes me laugh about LA Music is how often the sale price is HIGHER than the list price

For example
http://www.lamusic.ca/default.asp?szNav=Product&PID=3062

List Price: $2399
Sale Price: $2675.29!!!

Does anyone do any QA on the site?

 

I've only had one transaction with them and it was flawless. Excellent packing job too.

Matt

 

http://www.lamusic.ca/default.asp?sz...oduct&PID=3062

geez, an Epiphone Elitist for $2700.00?? I paid less than that for my 08' Gibson 335 last year - what the hell?

 

Patience grasshopper..

 

Good store and yes loaded.
I think one of their two stores is dedicated to online business.

Anyone ordered from Stevesmusic website?
They ship from montreal.

 

I had problems with them. I bought some pickups that were in stock and still had to wait two months. After I called them, they said there was a problem with my credit card (that they'd discovered weeks earlier) and I had to sign something and fax it back to them.
I'd never had to do this with my credit card before. It would have been nice if they had bothered to tell me there was a problem instead of just waiting for me to call and complain.
Anyway, long story short, I was sick of waiting so I drove down to the store, paid in person and got my pickups. I haven't been back and I probably won't.
Just as a comparison, I ordered some parts from Allparts (in TEXAS) the same day I did the LAmusic order and they arrived as ordered three days later.

 

Reports on this forum in the past indicate they do not have stellar online service at times.

 

hey there...i've been there several times over the years...very shady people

pros...they sell music books cheap

cons...they stare alot...as you move from one room to the next the owner
actually leaves the store to stare at customers through the glass from
the street...kinda creepy
...they all look alike...father and sons...kinda freaky...clones...???...
...sons refer to their dad in the third person...ie)...carlos is out of the
country and can't be reached...we don't know how to reach him...
...they severely lowball any trade-ins
...they are not fender or gibson dealers...yet have tons of their stock
which is rumoured to enter canada thru sam ash music
...they play games on returns...claiming that the owner is out of town
or out of the country and that nobody in the store has access to
the store account...and that they are not "equipped" to issue
refunds...only instore credit...once your money enters the store
it never leaves

don't shop there...you'll regret it...seriously...

 

I can 2nd Hendrix's comments.Maybe the worst shopping experience in my life time.

 

I put a deposit on a guitar at LA and 8 months later it arrived. My receipt was almost faded entirely away. I didn't like the guitar so I used my deposit on a Rocktron talk-box. I also faked them out on a 2X12 cab. You gotta take these guitar stores for what they are. They all have a weird vibe to them. I like selection, and the only way I was gonna get a talk-box in Canada was with them. LA has a pretty good selection on the premises. I won't order anything again from them but I like a store that has lots of good gear. In these parts thats kinda rare.

 

The moral of the story is:
1) Always shop in person.
2) Make sure the item is what you desire.
3) Don't trade-in for peanuts.
4) They only want your cash.
etc.........

 

True that!

 

hey there...i've been there several times over the years...very shady people

pros...they sell music books cheap

cons...they stare alot...as you move from one room to the next the owner
actually leaves the store to stare at customers through the glass from
the street...kinda creepy
...they all look alike...father and sons...kinda freaky...clones...???...

I have noticed that and felt it.
But I dont hold it against them.

Once I got a korg tuner and paid with cash. They would not give me a receipt. I insisted. In the end they gave me a receipt which just said I paid $25 and nothing about what I bough , price, tax.....

 

I have noticed that and felt it.
But I dont hold it against them.

Once I got a korg tuner and paid with cash. They would not give me a receipt. I insisted. In the end they gave me a receipt which just said I paid $25 and nothing about what I bough , price, tax.....

Huh? I'll run right over there...

 

oops...how could i forget the incident with their return policy/receipts...

upon purchase of a marshall 1974x on a thursday...and enquiring about a return policy...they pointed to a tiny sign taped to the cash register stating "7 day return policy"...they had written "5 year factory warranty from marshall" in ink from a pen on the receipt...said they couldn't find the included footswitch...i found it myself after a long search of the store..

took the amp home...sounded brittle...noticed many dings where the footswitch jack was...speaker mounting foam fell apart...couple of parts looked changed out...used/rental amp...???...sold as new...serial number indicated amp was made in 2004...

tried to return amp saturday...was asked to see the receipt...they took mine with the "full warranty" written on it and gave me a different receipt...no warranty...they said the amp was five years old and that marshall doesn't honour them after three...wtf...???...the amp was 2 days old in my mind...sold as new...

they proceeded to tell me that the guy that issues refunds was out of the country and couldn't be reached...didn't know when he'd be back...had no way of contacting him...that nobody has access to the store's bank account...that i should come back in a week...

um...that would put me past the 7 day return policy...besides...they had no way of contacting their very own father...???...nobody could access the store's bank account...???....wtf...???...

they said...look around the store for something of equal value...checked out a couple of gibson les pauls...orange peel paint jobs...loose pickups...factory seconds...???...sold as first quality...no thanks...

ended up selling the amp at a consignment store at a great loss...

like i said before...once your money enters la music...it never leaves...i hope their greed and poor customer relations comes back to bite them on the a**...until then...i strongly suggest not shopping there...

 

um...that would put me past the 7 day return policy...besides...they had no way of contacting their very own father...???...nobody could access the store's bank account...???....wtf...???...

they said...look around the store for something of equal value...checked out a couple of gibson les pauls...orange peel paint jobs...loose pickups...factory seconds...???...sold as first quality...no thanks...

ended up selling the amp at a consignment store at a great loss...

Unfortunate that you went that route (or felt that was the route that you had to go). I would have had them write me a note with the date on it accepting the return and had the refund dealt with when the 'bank account guru' came back. I'm sure that Marshall wouldn't like to hear that is what they are doing in their business but now it would end up being treated more like 'hearsay'.

 

I don't believe LA Music deals with the manufacturers. They buy their stuff in the US off "distributors" and sell them here. So if you think you're getting a factory warranty on anything there....think again!

Buyer beware. Do your research and know with whom you are dealing!

I know you guys know that but it's worth repeating. Play safe!

 

I don't believe LA Music deals with the manufacturers. They buy their stuff in the US off "distributors" and sell them here. So if you think you're getting a factory warranty on anything there....think again!

Buyer beware. Do your research and know with whom you are dealing!

I know you guys know that but it's worth repeating. Play safe!

How do they do that?

Arent their local ditributors and US Distributors would be prohibited from dealing with them?

They have a LOT of stuff in stock for this to go unnoticed by local competing stores...?

 

I have noticed that and felt it.
But I dont hold it against them.

Once I got a korg tuner and paid with cash. They would not give me a receipt. I insisted. In the end they gave me a receipt which just said I paid $25 and nothing about what I bough , price, tax.....

I believe this is out rightly illegal, at least in Ontario. In Ontario the receipt has to be actually refused to be not given unless the media badly mislead everyone over the past 20 years :O and all the grumbles when I put out my hand to dime store clerks have been for naught on their behalves :O

To me, if I was to write a book, a work of fiction or science fiction (I prefer SciFi and Fantasy over Fiction) and have some money crimes happen, one of the ways I would envision doing it would be; selling merch and not tracking it cleanly so that a price cannot be fixed to an item and not recording the items so their pedigree cannot be followed back the source. It would make for a nice slow way to launder funds or set up some tax evasion. A good way to bury or redirect money is to fail to document it, or obfuscate it in this manner.