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Anyone Ever Bought From Redone Music??

42K views 62 replies 38 participants last post by  Northern-Gazelle  
#1 ·
They have a brick & mortar in Montreal, but GC has ads for them.... not that it's tied specifically to GC...

They have me pegged. Looking for some info if any of you cats have bought from them on line and if they are legit and easy to deal with.

369818

369819
 
#5 ·
A quick search found these two threads:



Summary: Probably okay if your item is actually in stock - but the website (and possibly staff) are often not accurate.
 
#6 ·
So not good reviews...

Still, I am very tempted.

 
#7 ·
I started one of those thread above (about the cables). These ASSHOLES did it to me again last Christmas. They promised me they had an E-Drum kit in stock. I phoned and asked them again, telling them about the last time the screwed me over. They apologized and assured me the drums were in stock. Bought them and smiled, knowing my kids where going to freak on Christmas morning. Then a week later I get the call . . . I almost didn't have my kids' big present on Christmas morning because of these jokers; I had to do a mad scramble two weeks before Christmas trying to find a kit that could be shipped in time. Do not trust the 'in stock' status on their webpage. In fact, don' trust at all.
 
#12 ·
That's too bad about the negative experiences. It's close enough to me to go pick things up, and they are well stocked. It's a place where you definitely want to call, because advertised inventory and actual inventory seem to play catch-up sometimes. I like them, because the local L&M, although being brand new and huge, has a manager that has no business acumen. I've tried so hard to do bulk purchases for my repair shop, and buddy drops the ball every time.
 
#13 · (Edited)
The prices look good, but they're "in stock" status is just plain deceptive. Once they've received your order they contact you to see if you would like to replace your item with something else. Such business tactics are ridiculous. and here in Montreal, they have taken over Kijiji. They don't advertise using the specific business setting, and abuse the tag system that kijiji allows. I've reported them numerous times, but Kijiji must enjoy having them as customers because nothing changes.
 
#15 ·
and here in Montreal, they have taken over Kijiji. They don't advertise using the specific business setting, and abuse the tag system that kijiji allows.

Check out Toronto Kijiji, they are all over it too. And yeah, they are one of the worst abusers of the tag system. Do assholes like them think that when you are searching for an amp and some random guitar shows up in your search you are going to change your mind, decide you don't need an amp, and buy the guitar?
 
#26 ·
I just found these guys online while guitar "shopping". I had never heard of them before today. They "seem" to have guitars no one else has, but they almost all say "usually ships within 3 days".

Things like that usually make me nervous. Free shipping in Canada. What else matters, right? 😋

I guess my question is, are they big enough to have all the stuff they say they have?
 
#27 · (Edited)
My experience is as follows:
  • They had something I wanted, in stock, and at a good price (with free shipping).
  • I contacted them to confirm it was actually in stock, and was told, "Yes".
  • I placed the order online and received shipping confirmation in 4 business days.
  • Products arrived in good condition.
  • Satisfactory result.

Can't promise that will be the case for everyone, but nothing out of the ordinary happened for me. Guess maybe I got lucky.
 
#28 · (Edited)
Just found this thread and its making me nervous. I just placed an order for a Radial Power -2 power and it seemed a bit vague if item was 'in stock' it made it look like it was and when I placed order nothing about it being 'out of stock' . mind you, i placed order right on xmas so I figured a few business days to see status changes. fingers crossed. On the item it says 'usually 7-14 business days" ...
 
#32 · (Edited)
Going back to my original beef with RedOne and their spamming of kijiji ads...

I’m looking for an ‘80s Japanese Westone electric. I enter the name into the “Guitars” category in OTTAWA kijiji and get 11 results. ALL 11 are from Montreal and ALL 11 are from RedOne Music. NONE of them are for a vintage Japanese guitar or a used guitar of any kind for that matter. The 11 results are for;

  • “Instruments and More”
  • Mandolins, Cigar Box Guitars, and Ukuleles
  • Kala Ukuleles
  • Reverend Guitars
  • ESP/LTD Guitars and Basses
  • Dean Guitars - Electric and Acoustic
  • Segovia Acoustic Electric Guitar
  • Short Scale Acoustic Guitars! Jay Turser and Cort
  • Strings, Tuners, Straps, Stands, and More!
  • Dean Electric Guitar and Amp
  • Stagg Electric Ukulele

I was going to post the screen grabs of the results so you could also all have the pleasure of scrolling through them but unlike RedOne, I’m not an asshole.

BTW, there was an item I was trying to track down a couple weeks back. The only place that had it listed as “in stock” was RedOne. I didn’t buy it.

I’ll say it again...
Fuck RedOne Music.
 
#34 ·
That’s the exact answer I got from kijiji. They have a separate department for “commercial accounts” and the customer service rep said that’s who I’d need to complain to but that there would be no point because they’re paying money to get their ads there.
 
#35 ·
…and I did send a note to RedOne complaining about it and explaining how it made searching kijiji almost pointless. It’s waaaay worse if you ever try searching in the PA Gear category. I remember when I was looking for a specific brand of powered PA speaker and regardless of how I refined my search terms, I would get well over 100 results from RedOne for everything from mixers to mic stands, from keyboards to cables. Sometimes it would be over 200 results with one actual hit buried 4 pages deep.

I told them how bad it was and that as long as they were doing this, I refused to ever spend a cent there. I knew that they wouldn’t give a shit but oh well…
 
#37 ·
Well after placing my order about one week ago I got an email saying they have 'significant delays' and expect an order sometime late January. My spidey senses are telling me to pull out of this order and get refund. It was misleading when i placed the order as it looked like it was in their 'warehouse' and not a matter of contacting supplier