I know how you feel man, I'm having a big dispute with them right now. I ordered a PS2 that had a declared value of $85, and the guy insured it for $200, and when it arrived the customs was an insane $50. It was damaged during shipment (poor packaging), and does not work at all. Now UPS wants to charge me an extra $85 dollars becasue they claim the declared value was infact $200 because that's what it was insured for. Needless to say I'm not paying this bill, and they still think they're right. I FRIGGIN' HATE UPS. They charge insane customs (higher then any other company I've delt with) and my boxes always arrive dented to shjt. Fedex is better, but still not as good as the Post Office, and USPS.