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We come on forums to complain oftentimes but I have a post of praise.
I had a question about the 1 spot cs-7 and went to the Trutone website and emailed them. Well, they responded within 2 hours.
Always good to spread the word when you get great service I say.
 

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I had the pleasure of visiting Truetone (when it was Visual Sound), and being taken for lunch by owner Bob Weil (at the encouragement of my friend, and chief Truetone engineer, RG Keen). It is very much a family operation. She may have retired during the intervening years, but Bob's mom worked there, doing accounting, and so did his younger brother. Vintage Guitar columnist Zac Childs also worked there at that time. The fellow who handled service inquiries at that time was named Dana. Helluva nice guy.
 
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