Joined
·
85 Posts
Hi Guys,
I just wanted to know if any of you have ever had any problems with LAMusic.ca?
I've been going through a bit of hell with them for about 2.5 months now. I have dealt with them before and never had a problem, ordered a cab for my vox and it arrived the next day, ordered some accessories, same thing, next day.... then i ordered a pedal by phone, asked if it was in stock, they said yes, we have them for $$$, how would you like to pay, I said paypal.... they added it on to their site with me on the phone and I sent the money.
Weeks later, I had not recieved my pedal so I called and spoke with a sales person who looked it up on the pc and said oh, it's backordered.... not sure when we'll have them (on their site, "If an item is not in stock, most will be shipped the next day. And if it can not be, we will contact you immediately with an estimated time of arrival." - https://lamusic.ca/default.asp?szNav=About). So I said ok, waited for another month and called back..... oh we still don't have them, we'll let you know when it ships. So, I waited more, another couple weeks go by and I call again, "oh it was shipped three weeks ago, you didn't get it?".
Turns out it got shipped to my address without the apartment number, and, canada post being the angels they are, delivered it somewhere!!! So, I called lamusic and they opened a case with canada post.... this was over a month ago, everytime I call I get told i'm being looked after and not to worry but, they've had $300 of my money for almost 4 months, and have refused to refund me and won't keep me in the loop with whats going on.
I've referred many of my friends there (some with orders for a whole rig), as well as spent alot of my own money there. I'm sure the store is great, but I'll think twice about ordering online from these guys again, I'm sure any other store would have at least said here's your money back, or we'll ship you out another one asap.
Anyways, End rant!
I just wanted to know if any of you have ever had any problems with LAMusic.ca?
I've been going through a bit of hell with them for about 2.5 months now. I have dealt with them before and never had a problem, ordered a cab for my vox and it arrived the next day, ordered some accessories, same thing, next day.... then i ordered a pedal by phone, asked if it was in stock, they said yes, we have them for $$$, how would you like to pay, I said paypal.... they added it on to their site with me on the phone and I sent the money.
Weeks later, I had not recieved my pedal so I called and spoke with a sales person who looked it up on the pc and said oh, it's backordered.... not sure when we'll have them (on their site, "If an item is not in stock, most will be shipped the next day. And if it can not be, we will contact you immediately with an estimated time of arrival." - https://lamusic.ca/default.asp?szNav=About). So I said ok, waited for another month and called back..... oh we still don't have them, we'll let you know when it ships. So, I waited more, another couple weeks go by and I call again, "oh it was shipped three weeks ago, you didn't get it?".
Turns out it got shipped to my address without the apartment number, and, canada post being the angels they are, delivered it somewhere!!! So, I called lamusic and they opened a case with canada post.... this was over a month ago, everytime I call I get told i'm being looked after and not to worry but, they've had $300 of my money for almost 4 months, and have refused to refund me and won't keep me in the loop with whats going on.
I've referred many of my friends there (some with orders for a whole rig), as well as spent alot of my own money there. I'm sure the store is great, but I'll think twice about ordering online from these guys again, I'm sure any other store would have at least said here's your money back, or we'll ship you out another one asap.
Anyways, End rant!