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...the two things almost all canadians have in common are stories of encounters with Timmys and Ma Bell, two of the most incompetent institutions in the history of mankind. i have never met anyone in this country who didn't have several ordeals to share, involving both of these companies.
with ma bell, i honestly wouldn't know where to start, but probably the best example is moving. you dutifully call them about a month or so before you move to give them the necessary details, ESPECIALLY the date when you want your current phone line disconnected and the new one hooked up.
guess what? within hours, if not minutes, your current phone line is disconnected. so, you call them on another phone (cell, office, neighbour), sit on hold for an hour, only to be told that THEIR mistake has somehow become YOUR problem, and here's what YOU have to do to get it resolved.
i don't know anyone who has moved who has NOT encountered this little dilemma.
i have several other ma bell stories, almost all involving relatively simple problems that ma bell's customer service people were able to turn into major ordeals that persisted for weeks and months.
the next time i move, which will happen in a few months, i intend to do eveything in my power to use an alternate home phone service provider.
now we come to timmy's. oh, how i savour the way their eyes glaze over at the simplest request. "could i have a small, regular coffee?" that look of utter confusion. you can hear them thinking "hmmmm...does tim horton's sell coffee?"
i have a timmy's next door to my studio. the girl's were there for a coffee run and, after they placed their order at the inside counter, the little old lady behind them placed hers. after she had done so, the confused and perhaps over-worked employee looked her straught in the eye and said "thank you, please proceed to the next window."
seriously, and i am speaking from long, hard experience, whatever you order at timmy's, make sure they got it right. even if you were watching when they poured your coffee and packaged your muffin, always ask: "what did i order? good, now, are you sure that is what you have given me? could you please double-check?"
okay, your turn!
-dh
with ma bell, i honestly wouldn't know where to start, but probably the best example is moving. you dutifully call them about a month or so before you move to give them the necessary details, ESPECIALLY the date when you want your current phone line disconnected and the new one hooked up.
guess what? within hours, if not minutes, your current phone line is disconnected. so, you call them on another phone (cell, office, neighbour), sit on hold for an hour, only to be told that THEIR mistake has somehow become YOUR problem, and here's what YOU have to do to get it resolved.
i don't know anyone who has moved who has NOT encountered this little dilemma.
i have several other ma bell stories, almost all involving relatively simple problems that ma bell's customer service people were able to turn into major ordeals that persisted for weeks and months.
the next time i move, which will happen in a few months, i intend to do eveything in my power to use an alternate home phone service provider.
now we come to timmy's. oh, how i savour the way their eyes glaze over at the simplest request. "could i have a small, regular coffee?" that look of utter confusion. you can hear them thinking "hmmmm...does tim horton's sell coffee?"
i have a timmy's next door to my studio. the girl's were there for a coffee run and, after they placed their order at the inside counter, the little old lady behind them placed hers. after she had done so, the confused and perhaps over-worked employee looked her straught in the eye and said "thank you, please proceed to the next window."
seriously, and i am speaking from long, hard experience, whatever you order at timmy's, make sure they got it right. even if you were watching when they poured your coffee and packaged your muffin, always ask: "what did i order? good, now, are you sure that is what you have given me? could you please double-check?"
okay, your turn!
-dh