Eric from The Arts here! Thank you all for such kind words! In a business where negatives spread like wildfire, it's really gratifying to be recognized for good work. I'm glad to see all of you seem to agree on one thing: We really have made a tremendous effort over the years to be a place where you can feel totally comfortable, play really outstanding gear, get great advice without the slant commission sales puts on things, and back the whole package up by offering superb technical service.
To answer a few questions quickly, all our stringed intrument service is done in-house by myself and wickedly-talented partner Darryl Bradley. For repair of brass and woodwind family, we outsource to an excellent specialist company. We send our amp work to John Fletcher, who I have been using personally for about 25 years, and can't recommend highly enough. As he also does the warranty work for Fender, Marshall, etc ., it seems a lot of other people share this view of his talents. We have general pricing guidelines for work, but prefer to deal with each instrument on an individual basis.
As much as I hope this post brings us more work, it comes with a reminder: Christmas is upon us, and with it the deluge of guitars found in basements that suddenly need to be revitalized as Xmas presents. Our "normal" turnaround is quicker than most shops, but please understand that until after the new year things are a little crazy. If you are contemplating major work, perhaps we should talk then.
Hope this doesn't sound like spam, but you guys opened the door. Working for a living is one of the realities of Life; I can't think of a place I'd rather work. 'Nuff said!-Eric
