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Ordering from Thomann.de to Canada

26K views 45 replies 24 participants last post by  drutgat 
#1 · (Edited)
I couldn't find much info on ordering from Thomann and what would happen upon being shipped to Canada, so I thought I would post my experience here. In August I ordered the following items from Thomman.de. I put the prices I paid in Canadian $ after each item, and I also divided the shipping up and added it to each item roughly by value. So the price reflects my cost including shipping in Canadian $.
  1. Xvive W3 Memory Delay $141
  2. Digitech the Drop $136
  3. TC June-60 chorus $58
  4. TC 3rd Dimension chorus $51
  5. Waldorf Streichfett String synth $300
I think all of the above is made in China.

I was not sure what to expect from Canada Customs and Canada Post. I am happy to report they didn't add a crazy duty charge or anything. So the prices listed above are what I paid in the end.

The Digitech came with an EU adapter. The Waldorf an International one.

P.S. The Xvive W3 pedal is awesome! A tweaked Memory Man by the original designer!
It took 2 weeks to ship total. The shipping price was a flat 50€. It initially shipped via DHL but Canada Post took over once it got to Canada.It only took 5 days to get to Canada, and Canada Customs had the package for 9 days.
 
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#4 ·
Very interesting. Some of the videos of Thomann that Chapman posts are pretty amazing.

The thought had never crossed my mind that I might consider ordering from them.

C
 
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#6 ·
Did not order from Thoman. A guy I know in France did order his Loar LH-600 and was happy.
Did buy many CDs, DVDs and music books made in USA from U.K. during last five years and was surprised how much I could save and how fast they arrived compared to ordering from USA...
 
#14 ·
Update:

Ordered a Pro 1 synth from Thomann.
Shipped yesterday from Germany. Arrived overnight in Canada. Will be delivered tomorrow.

But;
It was shipped UPS.
I had to pay brokerage and tax. Brokerage was only $10. First time it was less than $60 for me ever. Tax was normal. Still came out ahead, just not as much as it seemed at first.
Last time it shipped DHL then Canada Post. No brokerage or additional fees.
Shipping was 24 Euros.
 
#38 ·
This is my experience.

Ordered 1x guitar and 1x 3-guitar stand
Cost: EURO 303.36
Shipping Cost: EURO 73.77
TOTAL: EURO 377.13

Canada Customs info:
Total value for calculation of duty: CAN 435.44
Total amount paid for duty: CAN 114.58

Order date: 16-02-2023
Delivery date: 22-02-2023

The guitar was a very good price (Fusion III, Pro Series, with Roasted neck), but I believe the customs duty pushes the total cost above acceptable amount for cheaper guitars. Probably worth it for more expensive guitars, but not sure on this.
 
#39 ·
I've been looking at an ESP LTD Phoenix 1000 left handed. I was told ordering here in Canada would mean a 12-18 month wait and the price was $1829 + taxes non refundable and non returnable. Thomann has it in stock for $1529. I wonder which route makes sense? And why I have to wait that long if I get it though a store here? I ordered a Harley Benton Amarok Baritone and it took 4 days,I think the duty and taxes were less than $100.
 
#44 ·
Thanks for posting this, madhermit.

This has me wondering whether I should take the chance of ordering from Thomann.

I say this because I imported a guitar privately (i.e., it was a private purchase) from the UK in July 2023, and it was relatively expensive - the shipping and Canada Customs fees amounted to close to $600 (for a used Epiphone Casino Elitist).

The whole process was extremely difficult, and confirmed my absolute abhorrence for UPS, among other things.

So, now I am wondering about how much duty I might pay if I order something from Thomann.

(If you would like to read more about my experience importing the Epiphone Casino Elitist, here is a link to the thread I posted elsewhere here
Import Duty for Guitar Shipping from the UK? ).
 
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