I've had worse experiences that I will speak privately about.
Man I`m pissed...
I ordered some 15 inch speakers, 2 of them to try them out :
Celestion15 Inch 8 Ohm 300 Watt Program Raw Speaker
Celestion - 15 Inch 8 Ohm 300 Watt Program Raw Speakerwww.long-mcquade.com
They are on special so what the hell.
My order arrived, so went to pick it up. the speakers came in one box !?! that was odd... so opened the box to inspect the speaker. the speaker was wrapped in bubble wrap with the front towards the top of the box , the first speaker looked fine but then I look inside the box.
The second speaker was in the same position !!! so the top speakers magnet was on top of the second baffle... 😖 you know... like ice cream cone pile up...
They piled up the speakers to ship from TO to Montreal !!! What a bunch of morons ... 🤬
I was surprised the bottom speaker was not ripped to shred from the sheer weight of the magnet
I mean what is L&M business ??? they dont even know how to ship speakers... !!!
I am very vocal and spoke out... was told not to overreact and to calm down... !!! I was then advised that I had 30 days return policy and they were guaranteed ...
I got refunded since I had paid online...
Any of you guy`s would have taken the order ???
So after my little rant...
My Question to you, Mickey Mouse 🐭outfit or Bozo the Clown ? ...🤡
However, as a former retail worker for many years in a number of different settings, telling a customer to calm down is a last resort that isn’t whipped out when someone simply makes a frank statement. It’s not done lightly.
Perhaps it would be more helpful and productive for everyone here if you told us what you expected from the store when this occurred. Obviously how they handled the situation wasn’t to your satisfaction.
You said the clerk took pictures of the packaging job surely to escalate and ensure the packager receives additional training in this area. Did they charge you a restocking fee when you returned? Did you try the speakers? How did they sound?
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I do. (Have, currently at home looking after my family) Looks like you got Kenny the work experience kid to pack your speakers.You guys all work in the shipping dept of L&M or what ???
agreed, and the OP probably could have handled himself betterMy experience with Long & McQuade is that they're consummate professionals and bend over backwards to treat their customers right. What happened in this case is the exception rather than the rule. And, quite honestly, after hearing the horror stories from people south of the border dealing with Guitar Center stores, I think we're lucky to have L & M in Canada.
With all your "you fucking morons" and "shipper was an idiot", I'm not surprised you didn't get much help. I find that being nice and communicating exactly what it is you would like done goes a lot farther in "getting what you want". Did you tell them nicely that you'd feel more comfortable with new speakers that are packed properly? You could have simply got your refund and reordered speakers from them on your own. I mean you experience one issue "rant, rave and boohoo" about your experience rather than spend anytime getting the issue resolved to your satisfaction.The conversation was OK with the first 3 clerks that were at the back pick up counter ... After I stated the obvious that the shipper was an Idiot. Was asking them if they thought the speaker were OK. Everything heated up when the 4 th clerk just sowed up and told me to calm down.
We were all amazed on the amazing packing job at this point, yes Im expressive but was in no way screaming or giving anyone shit. One clerk told me the speaker should be fine. Another told me to try them at home. Another told me that I had 30 days to return them...
No one offered to get me another pair.
Personally, did not want to get stuck with bad speakers if I did not get a chance to bring them back within 30 days. I bought 18 speakers from them in the last 2 years, this was the first time I got speakers that were not in the proper box.