Why the fuck do they make it so hard to get customer service. I keep getting an error trying to update the firmware so I try and fire off an email... NOPE! WRONG!!! I have to register the product and create a work ticket and wait. I really wanna like modelers. I mean it sounds great. But I'm not certain the little problems are quiet the headache. At least with small amp, pedal or guitar builders you can get an email address to ask a question (which is generally replied to quickly) or trouble shoot yourself pretty easy. Maybe I'm just old and resisting change but I think tech should make shit easier not harder...... FACK!!!! END RANT!