I never understood the logic behind giving deals to entice new customers while refusing deals to keep unhappy ones. Backwards thinking.
Have you considered cancelling your current service and putting it in you Mother’s name to take advantage of the new customer promotions? At the very least it gives you some time to find alternative solutions.
The services are actually in my late father's name. He passed away three years ago last week, but we never got around to changing the name on the account. So yeah, I thought about changing to get the new customer discounts but that won't solve the technical issues I've been having with them.