You would think that after saying "no" a couple of times they would get the hint and stop asking. It's like being pestered by a toddler with the same question over and over. The answer doesn't change, move on already.
@GCAdmin1, there is a sometimes-valid concept of do now, apologize later. Your organization may have been let off the hook a couple of times for a couple of issues, but you have to realize that will end (it has ended for a number of members already).
My point to you and to your company is: shape up across the board if you want to keep this property, be proactive immediately, be responsive within minutes not weeks, check everything now so you can stop making excuses and apologizing as that now rings hollow.
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